Microsoft officials said the new Digital Contact Center platform will be available starting today, July 19, and will be customizable based on customer needs. Microsoft is announcing the availability of a Nuance + Microsoft joint offer on Enterprise Agreements starting August 1. Via this offer, customers can buy Microsoft Dynamics 365 Customer Service + Nuance Gatekeeper (GK), Nuance Conversational Interactive Voice Response (IVR) and Nuance Digital Engagement Platform (NDEP) on their Microsoft Enterprise Agreements. In other Microsoft Dynamics-related news, Microsoft made available last week its Dynamics 365 and Power Platform product plans for 2022 Wave 2. These documents outline hundreds of mostly incremental features that Microsoft is planning to roll out across Dynamics 365/Industry Clouds and Power Platform between October 2022 and March 2023. Early access for some of the features will begin on August 1.
