Score: 2.5 | Contact requirement: Yes | Packages and plans: 4 | Installation: Pro Alert 360 is the fourth-largest residential security and alarm company in the United States. The company has a lot to offer and specializes in providing high-quality professional service. Alert 360 isn’t a DIY home security company – it only offers professional installation and monitoring. But for consumers who want to outsource their home security to a trustworthy source, the company may be a good option. But people who want a low-cost DIY system should look elsewhere.
Pros
Insurance deductible reimbursement: Alert 360 will reimburse up to $1,360 of your homeowner’s insurance deductible.Free installation when you move: If you move, Alert 360 re-installs your security system for free in your new home.Variety of packages to choose from: Alert 360 offers four different packages, so you can choose the one that’s right for you.Professional monitoring: Alert 360 offers professional monitoring, so you know your home is safe.
Cons
Lengthy contracts: Alert 360 requires a 36-month contract but has the option of paying month-to-month if you buy your equipment upfront.Installation fee: DIY installation isn’t an option, and professional installation starts at $99.No transparent prices: Alert 360 doesn’t clearly display tit prices on its website – you have to do some digging or enter your ZIP code.No self-monitoring option: Alert 360 packages are only available with professional monitoring.
Alert 360 Home Security highlights
Plans and pricing
Alert 360 has four different device packages. Each one comes with a specific suite of devices, as well as professional monitoring. Your monthly price depends on your zip code, but here’s roughly what you can expect to pay:
Complete Smart Home: $54.95/mo; includes touchscreen panel, Alert 360 app, smart video doorbell, keyless door lock, wireless HD indoor camera, one wireless motion sensor, three wireless door/window sensors.Door Command: $50.95/mo; includes touchscreen panel, Alert 360 app, smart video doorbell, keyless door lock, one wireless motion sensor, three wireless door/window sensorsSmart Home Video: $44.95/mo; includes touchscreen panel, Alert 360 app, wireless HD indoor camera, one wireless motion sensor, three wireless door/window sensorsSmart Door Lock: $44.95/mo; includes touchscreen panel, Alert 360 app, keyless door lock, one wireless motion sensor, three wireless door/window sensors
Installation
Customers don’t have the option of installing their system themselves, as Alert 360 requires professional installation. Professional installation starts at $99 and could go up to $149, depending on the package you choose. Alert 360 waives the installation fee for customers who move. If you move to a new home and take your Alert 360 system with you, the company will install it in your new home for free.
Storage and compatibility
All Alert 360 cameras include 24/7 high-definition continuous video recording with playback of stored video. Devices can store anywhere from 1TB to 4TB of data. As far as compatibility, Alert 360 is compatible with Alexa-enabled devices. The company also has its own smart home devices available in some of its packages.
Warranty
Alert 360 doesn’t share any warranty information on its website. Customer reviews suggest there is a warranty built into package financing. However, a message from the company on the Better Business Bureau website states the company doesn’t replace devices or systems rendered inoperable due to an “act of nature” such as a lightning strike.
Alert 360 vs. The Competition
Information accurate as of April 2021
Alert 360 vs. SimpliSafe
SimpliSafe is one of the leading DIY home security systems. Unlike Alert 360, SimpliSafe’s packages are designed for easy DIY installation. Professional monitoring is available at a considerably lower price than you’d get through Alert 360, and there are no contracts. Customers can also opt for free self-monitoring. One of the most important features of SimpliSafe systems is its customization. While there are a handful of pre-set packages to choose from, you can choose to build your own instead.
Alert 360 vs. Cove
Unlike Alert 360, Cove doesn’t offer bundled home security packages. Instead, it has a lineup of products to choose from to ensure you’re only getting exactly what you need. But it’s also important to note that Cove’s product list doesn’t include everything you might need for your home security system. The only indoor camera available, and it doesn’t currently offer outdoor or doorbell cameras.
Alert 360 vs. Blue by ADT
Like Alert 360, Blue by ADT specializes in offering high-quality professional monitoring. Its parent company, ADT, provides the company’s monitoring. Blue by ADT also offers free DIY monitoring for people who don’t want the monthly expense of professional monitoring. The two are pretty similar in terms of the devices offered, though Blue by ADT offers more customizable plans than Alert 360.
Methodology
We evaluated Alert 360 based on equipment cost, monthly costs, contract options, installation and customer satisfaction to determine our scores and create our best home security reviews. To compare home security companies with other providers across the board, we calculate each score based on the following:
Monthly Price: The lower the cost of a home security company’s monthly contract, the higher the score. Inversely, the higher the cost of the monthly contract, the lower the score in this metric. Equipment Cost: Affordability is important with home security, so we awarded higher scores to home security companies with lower equipment prices.Contracts: We reviewed the flexibility in contracts of the home security companies. The more flexibility, like having no contracts to bind customers for long periods, the higher the score. Customer Satisfaction: With J.D. Power’s 2020 Home Security Satisfaction Study, we assigned a score to each company based on the rating it received.Installation: Like with contracts, we award higher scores to companies with flexible installation options, like DIY or professional options.
