But there’s more to consider than just a familiar name. Before making a decision on which home security company to choose, it’s important to ask yourself a few questions: How much do you want to pay for your home security system? What features are the most important to you? Are you comfortable committing to a contract? So when it’s Vivint vs ADT, which is the better choice? This review will compare the plans, pricing, customer reputation, and installation process of ADT and Vivint.
ADT Home Security
ADT is a home security system that offers standard alarm packages and more advanced smart home integrations. Pros:
Six-month money-back guarantee if service issues aren’t quickly resolved.Theft protection guarantee covers up to $500 of the home insurance deductible.Offers smart-home integration at higher plan levels.
Cons:
The service team must perform the installation.Customers note long waiting windows for system servicing.It can be hard and expensive to cancel.
Vivint Home Security
Vivint home security offers a completely smart setup for all levels of packages to protect your home. Pros:
Customizable plan options let you mix and match features based on what you need.Integrates with a wide range of smart devices.Offers a no-contract plan option.
Cons:
No-contract option is only available with full payment for equipment, so it can be costly upfront. Customers have noted inconsistencies with billing and customer service.Requires professional installation, so it is not possible to DIY.
Plans
ADT
ADT home security offers three tiers of packages, giving you the chance to add as much tech as you want to your plan. No matter which package you choose, your system is managed by a smart tablet that is installed in your home.
ADT Secure Package: The lowest tier package available, ADT Secure offers 24/7 alarm monitoring through its security team, which includes monitoring for fire, floods, and carbon monoxide levels. The security equipment is also included in the plan (although installation is charged separately).ADT Smart Package: In addition to everything offered by ADT Secure, the Smart Package gives customers the ability to remotely arm and disarm their system remotely from a mobile device, as well as mobile alerts, system scheduling, and automation.ADT Complete Package: ADT Complete rounds out the plan with visual security. Customers with this package will get additional security camera equipment that enables you to livestream from your mobile device, as well as record and save video clips from the device.
Vivint
Vivint’s plan structure is different from ADT. Instead of several tiers of packages to choose from, Vivint has just one base level plan that includes its standard equipment, the Smarthub control device and sensors for your home. This basic plan will also give you access to the Smart Home app and 24/7 monitoring from the Vivint team. Beyond these basics, the customer controls what add-ons to include with a plan. Customizations are available for other smart features that connect directly to the Smarthub device and Smart Home app. These optional add-on features include:
Doorbell camera.Element smart thermostat.Smart locks.Ping camera (for indoor use).Linear garage door control.
Who is it best for
ADT
ADT Secure Package: Best for budget-friendly professional monitoringADT Smart Package: Best for integration with other devicesADT Complete Package: Best for video surveillance
Vivint
Vivint: Best for package customization
Contract and Pricing
ADT
ADT’s packages start at $36.99 per month. However, it doesn’t provide package-specific rate information on its website. All ADT customers must agree to a contract with a minimum contract term of thirty-six months. Customer reviews do note that ADT offers intro rates that can increase over the life of the term or upon contract renewal, so customers should look out for these pricing jumps.
Vivint
Vivint’s packages start at $29.99 per month, but the actual service cost will depend on which, if any, add-ons you choose. Vivint offers flexibility with a no-contract option for its plans but requires payment in full for the security equipment upfront to qualify. For those who don’t want to cover the cost of equipment upfront, contract terms start at 42 months.
Customer Service
ADT
ADT has an A+ rating by the Better Business Bureau (BBB) and has been accredited since March 2013. Although it maintains a high rating by the BBB, customer reviews average just one out of five stars. Many of the comments share common themes of poor customer service and long servicing windows. Some also note it’s confusing or expensive to cancel the contract and that the pricing changed unexpectedly. Some customers have left five-star reviews, many of which highlight the expertise and professionalism of the installation and service teams that have assisted them.
Vivint
Vivint is not accredited by the Better Business Bureau and has a C rating, which is likely due in part to a resolved government investigation from 2019 regarding unlicensed sales in Wichita, Kansas. Customer reviews average one and a half stars out of five, with unhappy customers uniting around issues with billing clarity and transferring or canceling contracts. However, some happy customers also took the time to leave positive reviews highlighting the range of smart features at an affordable price and satisfaction with the response team communications.
Ease of Installation
ADT
Its professional team must install ADT home security systems. Even though the security equipment is included in the cost of your package, installation fees can range from $99 - $199, according to the company website, depending on the package and necessary equipment.
Vivint
Its installation team must install Vivint home security systems, and the installation fee varies depending on where you live and what upgrades you choose. Vivint is compatible with a wide range of smart home and individual security products, including:
Google Home.Nest Thermostat.Philips Hue Smart Lighting.Kwikset smart locks.Select indoor, outdoor and doorbell cameras.
