Ibm Watson Assistant Aims To Expand Contact Center Footprint With Ai Automation Updates
Under the collaboration with IntelePeer, IBM added IntelePeer Atmosphere Communications PaaS to Watson Assistant to set up voice tools and a new phone number for a virtual agent in minutes. If a company already has a contact center system, IntelePeer can connect Watson Assistant and the existing phone system. What is AI? Here’s everything you need to know about artificial intelligence IBM also said that Watson Assistant can connect with most contact center platforms without code in as little as an hour....